FAQs

Welcome to our FAQ section! If you have questions, we’ve got answers. Below you'll find answers to the most common queries our customers have. If you still need help, feel free to contact us anytime.

🛍️ Orders & Products

Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. Fill in your shipping details and complete the payment to place your order.

Q: Can I modify or cancel my order after placing it?
A: You can cancel or modify your order within 6 hours of placing it. After that, the order is processed and can no longer be changed or canceled.

Q: How can I track my order?
 A: Once your order is shipped, you’ll receive an email with a tracking number and link. You can also track your order on our [Order Tracking] page.

🚚 Shipping & Delivery

Q: Do you offer free shipping?
A: Yes, we offer FREE shipping across India on all orders.

Q: How long will it take to receive my order?
A: Delivery typically takes 4–7 business days to most locations in India. Remote or rural areas may take a few extra days.

Q: Where do your products ship from?
 A: Our products are shipped directly from our global supplier warehouses. This helps us keep prices affordable and pass on the savings to you.

💳 Payments

Q: What payment methods do you accept?
A: We accept secure payments via UPI, credit/debit cards, net banking, wallets, and other popular online methods through trusted payment gateways.

Q: Is it safe to shop on your website?
 A: Absolutely. Our website uses SSL encryption and all payments are processed securely through reliable third-party payment providers.

🔄 Returns & Refunds

Q: What is your return policy?
A: We accept returns for damaged, defective, or incorrect products. You must notify us within 7 days of receiving the product. For full details, please check our [Return & Refund Policy].

Q: How do I request a return or refund?
A: Email us at [your support email] with your order number, issue description, and photos (if applicable). Our team will guide you through the process.

Q: How long does it take to receive a refund?
A: Approved refunds are processed within 5–10 business days to your original payment method.

❓ Other Questions

Q: Why is delivery taking longer than expected?
A: Since we ship internationally, delays can occur due to customs, logistics issues, or local courier delays. We appreciate your patience and are always here to help track your package.

Q: Do you have a physical store?
A: No, we are an online-only store. This allows us to offer a wider range of products at competitive prices.

Q: How can I contact customer support?
 A: You can reach us via contact us page

Still have questions? Don’t hesitate to contact us. We’re here to help! 🙌