Terms of service

Effective Date: 20/09/2025

Welcome to Qoonik. By accessing or using our website, placing an order, or engaging with any of our services, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our platform.

If you do not agree with any part of these terms, please do not access the website or use our services.

1. Overview

This website is operated by Qoonik, an online store that offers products sourced from third-party suppliers. Throughout the site, the terms "we", "us", and "our" refer to Qoonik. By using our site, you agree to all the terms, conditions, policies, and notices stated here.

2. Use of the Website

By using our website, you confirm that:

  • You are at least 18 years old or are accessing the site under the supervision of a parent or guardian.
  • You will use the website only for lawful purposes.
  • You will not misuse the website for any fraudulent or unauthorized purposes.
  • You agree to provide accurate, complete, and current account and purchase information.

We reserve the right to refuse service to anyone for any reason at any time.

3. Products and Services

  • All products displayed on the website are subject to availability and may be withdrawn or modified at any time without notice.
  • Product descriptions, pricing, and images are provided to the best of our accuracy, but we do not warrant that all content is error-free, current, or complete.
  • Prices are subject to change without notice.
  • As a dropshipping business, we source products from third-party suppliers, which may impact shipping times and availability.

4. Order Acceptance and Cancellation

  • After placing an order, you will receive an order confirmation via email.
  • We reserve the right to cancel or refuse any order due to limited availability, errors in product information or pricing, or issues with payment verification.
  • Orders can only be canceled within 6 hours of placement. After this period, orders cannot be changed or canceled as processing begins promptly.

5. Shipping and Delivery

  • We offer shipping across India, and estimated delivery times are listed on our Shipping Policy page.
  • Delivery times may vary due to supplier location, logistics partner delays, customs clearance, or unforeseen events.
  • Once shipped, the responsibility for delivery lies with our partnered courier/logistics providers.

6. Returns and Refunds

Please refer to our detailed Return & Refund Policy for information regarding:

  • Eligibility for returns
  • Conditions for refunds
  • Timeframes for processing
  • Non-returnable items

7. Pricing and Payments

  • All prices are listed in INR (₹) and are inclusive of applicable taxes (unless stated otherwise).
  • We accept payments through secure, trusted third-party gateways.
  • We are not liable for any payment errors or losses that occur due to user input mistakes or gateway issues.

8. Intellectual Property

All content on our website—including text, images, graphics, logos, product descriptions, and layout—is the property of Qoonik or its content suppliers and is protected by intellectual property laws.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the site or content without express written permission from us.

9. Limitation of Liability

To the maximum extent permitted by law:

  • We are not responsible for any indirect, incidental, punitive, or consequential damages arising from your use of the site or our products.
  • Our total liability for any claim shall not exceed the amount paid by you for the product or service in question.

10. Third-Party Links

Our site may contain links to third-party websites or services that are not controlled or operated by us. We are not responsible for the content, privacy policies, or practices of any third-party websites.

11. Changes to Terms

We reserve the right to modify, update, or replace any part of these Terms of Service at any time. It is your responsibility to check this page periodically for changes. Continued use of the site after changes are posted constitutes acceptance of those changes.

12. Governing Law

These Terms of Service and any separate agreements related to the provision of services shall be governed by and construed in accordance with the laws of India, with jurisdiction in the courts of Ranchi,Jharkhand.

13. Contact Information

If you have any questions regarding these Terms of Service, you may contact us

Thank you for visiting Qoonik—we’re glad to have you here!