Refund policy

Effective Date: 20/09/2025

Thank you for shopping with Qoonik. Your satisfaction is our top priority. Since we operate as an online store, our return and refund policy is designed to be fair while taking into account supplier constraints and international shipping.

Please read this policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The item received is damaged, defective, or significantly different from the product description.
  • You must contact us within 5 days of receiving your order to be eligible for a return request.
  • Items must be unused, in their original packaging, and accompanied by proof of purchase (order number and photos).

Note: We do not accept returns for reasons such as change of mind, incorrect size selection (unless due to incorrect product details), or delayed delivery due to logistics.

2. How to Request a Return

To request a return, please contact us with the following:

  • Order number
  • Clear photos of the product (showing the issue)
  • Description of the problem

Our team will review your request and respond within 2–4 business days with return instructions if eligible.

3. Refunds (If Applicable)

Once your return is approved:

  • If a return is not required, we may process a partial or full refund directly.
  • If a return is required and the product is received and inspected, we will notify you about the approval or rejection of your refund.
  • Approved refunds will be processed within 5–10 business days and credited to your original payment method.

4. Late or Missing Refunds

If you haven’t received your refund yet:

  • First, check your bank or payment app again.
  • Contact your bank or payment provider—there is often a processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us

5. Replacements and Exchanges

We offer replacements only for products that are:

  • Delivered damaged
  • Have manufacturing defects
  • Missing major components

Please report the issue within 5 days of delivery, and we will send a replacement at no extra cost if approved.

6. Non-Returnable Items

Due to the nature of some products and hygiene reasons, the following items are non-returnable and non-refundable:

  • Intimate wear (e.g., undergarments, swimwear)
  • Personal care items
  • Digital products or services
  • Clearance or final sale items

7. Cancellations

  • Orders can only be canceled within 6 hours of placing them.
  • Once an order is processed or shipped, it cannot be canceled.
  • Refunds for canceled orders (if applicable) will be processed within 5–7 business days.

8. Shipping Costs for Returns

  • If the return is due to our error (damaged, defective, wrong item), we will bear the return shipping cost.
  • If the return is for any other reason, the customer is responsible for return shipping charges (if return is approved).
  • In most cases, returns may not be required; we may offer partial refunds or discounts at our discretion.

9. Contact Us

If you have any questions about our return and refund policy, feel free to reach out:

🕒 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

We appreciate your understanding and thank you for shopping with Qoonik.