Shipping policy

Welcome to Qoonik. We aim to provide our customers with a seamless and reliable shopping experience. Please read our shipping policy carefully to understand how we process, ship, and deliver your orders.

1. Order Processing Time

• All orders are processed within 2–5 business days after payment is confirmed.
  
  
• Orders are not processed or shipped on weekends or public holidays.
  
  
• Once your order is processed, you will receive a confirmation email with tracking details (if available).
  
  

2. Shipping Time & Delivery Estimates

Our products are shipped directly from our warehouses. Shipping times may vary depending on your location.

Note: These are estimated delivery times. Delays may occur due to customs, logistics, festivals, or unforeseen circumstances.

3. Shipping Charges

• We offer Free Standard Shipping on all orders across India.
  
  
• No hidden charges—what you see at checkout is what you pay.
  
  

4. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email or SMS.
  
  
• Please allow 1–2 business days for tracking information to become active.
  
  
• You can track your order on our Order Tracking Page.
  
  

5. Incorrect Address or Delivery Issues

• Please ensure that your shipping address is correct before placing the order.
  
  
• We are not responsible for orders lost due to incorrect shipping information.
  
  
• If a package is returned to the sender due to an incorrect address, we can reship it to the correct address (additional shipping charges may apply).
  
  

6. Customs, Duties & Taxes

• Most of our products are shipped from our warehouses.
  
  
• In rare cases, customs duties or import taxes may apply depending on Indian import laws.
  
  
• Any applicable customs fees are the responsibility of the customer.
  
  

7. Delivery Partners

We work with reliable international and domestic logistics partners such as:

• India Post
  
  
• Delhivery
  
  
• Blue Dart
  
  
• Ecom Express
  
  

8. Order Delays

While we strive to deliver your order as quickly as possible, there may be delays due to:

• High demand or product backorders
  
  
• Courier or customs delays
  
  
• Weather disruptions or force majeure events
  
  

If your order is significantly delayed, please contact our support team, and we’ll assist you promptly.

9. Contact Us

For any shipping-related questions or concerns, feel free to contact our customer service team:

🕒 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Thank you for shopping with Qoonik. We appreciate your trust and look forward to delivering happiness to your doorstep!