Privacy policy

Effective Date: 20/09/2025

Welcome to Qoonik. We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website.

1. Information We Collect

We collect the following types of personal information when you interact with our website:

a. Personal Identifiable Information (PII)

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party gateways)

b. Non-Personal Information

  • IP address
  • Browser type and version
  • Device information
  • Browsing behavior and session data
  • Referral URL

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders
  • Communicate with you about your purchase or customer service inquiries
  • Provide shipping updates and order tracking
  • Improve our website and customer experience
  • Send promotional emails (only with your consent)
  • Prevent fraudulent transactions and ensure security

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners only as necessary to operate our business:

  • Shipping and logistics providers (for delivery purposes)
  • Payment gateways (to process your payments securely)
  • Analytics tools (such as Google Analytics, to understand website usage)
  • Email marketing services (only if you opt-in)

All third-party partners are required to comply with strict data privacy and security standards.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your shopping cart
  • Analyze website traffic
  • Personalize your experience

You can choose to disable cookies through your browser settings, but this may affect certain features of the website.

5. Data Security

We implement industry-standard security measures to protect your data, including:

  • SSL encryption on our website
  • Secure payment processing via trusted third parties
  • Limited access to your personal data by authorized personnel only

Despite our efforts, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we strive to protect your data to the best of our ability.

6. Your Rights

Depending on applicable Indian data protection laws, you may have the right to:

  • Access the personal data we hold about you
  • Correct or update your information
  • Request deletion of your personal data
  • Withdraw consent for marketing communications at any time

To exercise these rights, please contact us.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with personal data, we will delete it immediately.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We recommend reviewing their privacy policies before sharing any personal data.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for operational reasons. The updated version will be posted on this page with the “Effective Date” revised accordingly.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

🕒 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Thank you for trusting Qoonik. Your privacy matters to us.